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WELCOME

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Ask in Surgery for a form to order your prescriptions on line. 

You can either use a nominated pharmacy who place the order for you and have it ready dispensed when you go to collect it.

Or ...

If you have a computer, you can have your own log in and order your prescriptions and have them sent electronically to a pharmacy of your choice.

Speak with Siana or a duty Manager - they can help you.


 

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FLU CLINIC - SATURDAY 15th OCTOBER 2016

8.30am - 12.30pm

You can make an appointment at reception or come and sit and wait.

If you can't make it; please ask at the desk and we will get you an appointment.

 


 

WESTERN ELMS SURGERY PATIENT PARTICIPATION GROUP

INVITES YOU TO AN EVENING TALK WITH

DR DEEPAK RAVINDRAN FROM THE PAIN CLINIC AT THE RBH

19th OCTOBER 2016 at 7.00pm

Put your name on the free guest list by phone, at reception or email us at we.patientgroup.nhs.net

 

 


 

CHANGES TO OPENING HOURS / DATES FOR THE DIARY

Whilst we try not to change the opening hours here at the surgery, sometimes we need to get all staff together for additional training.   Please note below any changes and accept our apologies for any inconvenience this may cause:

30th March - no afternoon walk in clinic  

  18th March - no afternoon walk in clinic 18th March - no afternoon walk in clinic 

 28th September 2016 - PPG meeting at 1.30pm

29th September 2016 - Closed for staff training 12.30-4.30pm - call 0118 9590257 for assistance

19th October 2016 - PPG AGM evening meeting - 7.00pm - Dr Deepak Ravindran is speaking on Pain Management & fibromyalgia

23rd November 2016 - PPG meeting at 1.30pm

26th December - Bank Holiday - Closed - Dial 111 for assistance

27th December - Bank Holiday - Closed - Dial 111 for assistance

  


 

ANNUAL SURVEY 14-15

Please click here to download the report.

Thank you as always for your continued feedback.

 


 

  

CQC Report

The CQC have published their report on Western Elms Surgery and it is available to download here. We are pleased that we have been rated overall as 'good' and the Patient Participation Group have reviewed the report as well. Alan Porton, Chair of the PPG, has said, 'I feel that everyone at Western Elms should be rightly proud of the contents. 

   


 THE WE.SCRIPTS EMAIL ADDRESS WILL BECOME INVALID FROM 1ST APRIL 2016 - PLEASE SORT OUT AN ALTERNATIVE WAY TO ORDER YOUR PRESCRIPTIONS?
 

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17th DecemberThis site is best viewed with a modern browser such as Microsoft Internet Explorer 8 or later, or Mozilla Firefox.

MORE NEWS

 callCHILDHOOD U

It’s here…

Did you know we have a new appointment system? On our first day the duty team saw 130 patients. They carried out 40 telephone call appointments and dealt with 9 home visit requests.

 

Be seen on the day you want by contacting the surgery on that day. You will be offered a flexible time for an appointment to discuss one problem. You will be seen by one of the clinical team members working that day. The duty team will also be dealing with telephone calls and administration. Please be aware, when there is high demand for appointments there will be a waiting time.

 

We will be continuing usual doctor appointments and telephone calls-based on our registered GP system. These appointments mean you can still book in advance to see or speak to your usual doctor about ongoing issues. We will keep you informed? 

IT'S HERE...

Did you know we have a new appointment system? On our first day the duty team saw 130 patients. They carried out 40 telephone call appointments and dealt with 9 home visit requests.

 Be seen on the day you want by contacting the surgery on that day. You will be offered a flexible time for an appointment to discuss one problem. You will be seen by one of the clinical team members working that day. The duty team will also be dealing with telephone calls and administration. Please be aware, when there is high demand for appointments there will be a waiting time. 

We will be continuing usual doctor appointments and telephone calls-based on our registered GP system. These appointments mean you can still book in advance to see or speak to your usual doctor about ongoing issues. We will continue to keep you informed? 

15.04.16

 

 
WE ARE PLEASED TO ADVISE YOU THAT THE SURGERY HAS A
NEW TELEPHONE SYSTEM
THIS WILL IMPROVE THE CURRENT TELEPHONE ACCESS AND RECORD ALL CALLS TO ENHANCE PATIENT CARE. 
Please be advised that all calls are now recorded
Thank you - 01.06.15
1st01.06.1501.06.15  
  

 

111

 

is the number to call if you need

non urgent help when the surgery is closed.

 

Please dial

999

if you have a life threatening emergency 

when the surgery is closed.