News

  • Monday, April 18, 2016 - 06:31

    HAVE YOU SEEN THE PPG CHAIRMANS LETTER?  Would you like to be involved in supporting the surgery and other patients in the current changes within the NHS.  Please look at the Patient Group page. 01.02.16


  • Monday, April 18, 2016 - 06:30

    We are pleased to announce that from April 2016, the team at   Western Elms are moving to a new, more easily accessible appointments system that will meet the current needs of our patients.

    We have based the new system on feedback from the friends and family test as well as discussions within the team about how to make all contacts with the surgery easier and even more efficient for everyone involved.

     Our aim is to offer on the day ‘one problem’ appointments for        patients who want to be seen as soon as possible.  We will also have ‘usual doctor appointments’ for patients who prefer to see their usual doctor for ongoing issues and can plan  

  • Wednesday, February 24, 2016 - 09:33
    CHILDHOOD IMMUNISATIONS CLINIC
     
    With immediate effect we will be holding a clinic on a Wednesday, all day for your children to be vaccinated.
     
    Please ask for an appointment.
    July 2015
  • Wednesday, February 24, 2016 - 09:30
    WE ARE PLEASED TO ADVISE YOU THAT THE SURGERY HAS A
    NEW TELEPHONE SYSTEM
    THIS WILL IMPROVE THE CURRENT TELEPHONE ACCESS AND RECORD ALL CALLS TO ENHANCE PATIENT CARE. 
    Please be advised that all calls are now recorded
    Thank you - 01.06.15
    1st01.06.1501.06.15  
       
  • Monday, July 20, 2015 - 17:03

     Surgery Concert

     
    We are holding a concert at the surgery on Saturday 4th July at 7pm in the waiting room. Dr Millar will be playing his violin and a variety of young musicians will perform both solo and group pieces. Snacks and drinks will be served in the interval and there will be a raffle. All proceeds are going to the Patient Participation Group and a musicians' charity called the Toby Davies Memorial Fund
     
    Tickets are still available at reception: £10 for adults, £8 for OAPs/students  01.0
    05.06.15
  • Monday, July 20, 2015 - 17:02
    WE ARE PLEASED TO ADVISE YOU THAT THE SURGERY IS HAVING A NEW TELEPHONE SYSTEM INSTALLED ON WEDNESDAY 22nd July.
    THIS WILL IMPROVE THE CURRENT TELEPHONE ACCESS AND RECORD ALL CALLS TO ENHANCE PATIENT CARE.
    As a result of this telephone access will be limited between 1pm and 4pm on 22nd July.
    If you need a Doctor or advice within those times please call on 01189 505778.
    If your call can wait until another time then we would be very grateful as we will only have a limited number of lines.
    Please accept our apologies for any inconvenience this may cause and we would also like to thank you for your patience over this time.
    Thank you - 01.06.15 
  • Monday, July 20, 2015 - 17:00
    We are very sorry for any problems you may have had this week with on line services.

    We had a new server installed last weekend and sadly it came with many teething problems.  We hope that we are now on the home straight and we will have our on line services back up and running by Monday.

    Many apologies for any inconvenience caused 23.04.15 

  • Friday, April 24, 2015 - 08:36

    We are sorry that our list has been closed for so long.  Unfortunately we had to make that very difficult decision in the interest of all of our patients.  Sadly to reduce the number of patients we have had to ask those who no longer live within our boundaries to register elsewhere which did not go down very well.  We believe this is a reflection of the patient care that we aspire to give everyone. On the flip side, we are now open.

    Our registering GP at the moment is:  

    DR KAUR 

    To ensure that all new patients are looked after with dignity and respect and to the level that the public have come to know from Western Elms Surgery, our registration procedure has changed slightly. 

    If you would like to register here, please collect a form from reception at which time an appointment will be given to you for you to return your form, photo ID and proof of address.  A member of staff will go through the form with you to make sure that we have all the correct information to enable us to look after you well.

    Our apologies for any inconvenience caused  01.02.15


     

  • Wednesday, February 4, 2015 - 17:39

    The CQC have published their report on Western Elms Surgery and it is available to download here. We are pleased that we have been rated overall as 'good' and the Patient Participation Group have reviewed the report as well. Alan Porton, Chair of the PPG, has said, 'I feel that everyone at Western Elms should be rightly proud of the contents.  

  • Wednesday, February 4, 2015 - 17:37

    DR JENNI EGGLESTON  has been with us now for 6 months as an F2 Registrar Doctor.  We wish her well in her next placement.

    DR MARK GREEN has now joined us as for his next 6 month placement.  Please join us in making him feel welcome, as you always do.

    As always we are very pleased to remain a training practice and support new GPs for the future. Thank you for your continued support. 

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