Reception and enquiries
Reception and enquiries
How can we help you?
Getting help with
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Get immediate help with minor illnesses and injuries:
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Minor Injury Unit:
1st Floor, 103 Broad Street Mall, Reading, Berkshire
Tel: 0118 902 8300
8.00am – 8.00pm
London Road, Craven Road
Tel: 0118 322 5111
How can we help you?
For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. No appointment is necessary. Many Pharmacists have a confidential area and are open till late and at weekends.
Find your nearest pharmacy:
See a Nurse
…for blood tests, vaccinations, blood pressure checks, health reviews, ECGs, Warfarin checks, family planning and sexual health advice, ear irrigation, wound management and cervical screening.
Get help for any health problem
No more waiting on the phone to get a GP appointment! Tell us your problem or question and we’ll get back to you within 2 working hours – online, phone or face to face.
COVID-19 Support Room
COVID-19 Support Room
If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.
Well-being while staying at home
Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).
Visit NHS Every Mind Matters for advice, practice advice and support groups.
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.
To stay fit and healthy whilst at home, try the NHS Home workout videos.
Advice for patients with pre-existing conditions
Advice for Vulnerable Patients
Let’s see what we can do…
Specialist services, training, social and leisure activities for parents, carers and adults in Berkshire to improve the quality of life of people with Autism and give them maximum independence.
Autism Berkshire is guided by a team of trustees with personal and professional experience of Autism.
Telephone: 0118 959 4594
More Autism Information
Further information about Autism diagnosis and the support available in and around Reading.
Website: Living well with Autism
National Autistic Society
A society that helps patients with Autism.
Cruse Bereavement Care - Berkshire Area
Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. Support, advice and information is offered to children, young people and adults when someone dies and the charity works to enhance society’s care of bereaved people.
Telephone: 01344 411919
National Helpline: 0808 808 1677
Established in 1996, Daisy’s Dream is a professional support service which responds to the needs of children and families affected by life threatening illness or bereavement, working across Berkshire and the surrounding areas.
Originally set up to meet the needs of children who had been bereaved, over recent years Daisy’s Dream has expanded its service to encompass families where there has been a serious illness diagnosis.
Telephone: 0118 934 2604
Sands is the stillbirth and neonatal death charity, operating throughout the UK to support anyone affected by the death of a baby, working to improve the care bereaved parents receive, and promoting research to reduce the loss of babies’ lives.
Telephone: 0808 164 3332
Need to Register a Carer?
If you need to register a carer here at Western Elms Surgery, please fill in our online form.
Berkshire Carers Service
Berkshire Carers Service provides free information and support for people of all ages who provide unpaid care to a member of their family, partner, friend or neighbour. This could be owing to physical or mental illness, disability or addiction and take the form of practical help or emotional support.
Telephone: 0118 324 7333
Reading & West Berkshire Carers Hub
Carers Trust provides timely, personalised information and support via the Reading & West Berkshire Carers Hub to make caring for a loved one easier.
Telephone: 0118 324 7333
Local Offer for those with additional needs
Find links to what is on offer for those aged 0-25 with special educational needs or disabilities (SEND) in Berkshire.
Little Blue Book of Sunshine
Everyone sometimes feels down, worried or anxious. We all need to look after our mental health, so read this book whenever you’re feeling blue:
Berkshire Child Health - Mobile app
Every parent or carer wants to know how to do what is best for their growing baby and to give them the best start in life. This resource aims to help you understand what to do and who to ask in a number of situations; including what to do when your baby or child is ill. Learn how to care for your child at home, when to seek advice from a health visitor or call a doctor and when to use emergency services.
Download from: play.google.com
Download from: itunes.apple.com
Childhood illness visual guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
View this vaccination calendar which highlights the dates your child needs to have their vaccinations by.
Chainreaction is a community-based day opportunities service based at the Emmanuel Church, 448 Oxford Road, Reading, RG30 1EE, which works with and supports disabled people to develop self confidence, friendships, personal skills and independence. It is a non-profit organisation which is part of the Kingsley organisation.
Telephone: 0118 959 9650
Oxford Road Neighbourhood Action Group (NAG)
Oxford Road Neighbourhood Action Group (NAG) is a multi-agency problem-solving body focused on tackling the top priorities as identified by their communities.
NAGs are made up of volunteer representatives bringing together organisations and partners like residents, police, local authorities, businesses and schools.
They plan on behalf of the community to improve community safety and reassurance, reduces crime, disorder, disproportionate fear of crime, and local traffic issues being key to the success of neighbourhood policing.
Oxford Road Community Garden (ORCG)
The garden is an oasis in West Reading for local residents, workers and schools. A pond, a wildlife area, open lawn space, shaded corners and some small allotments make up most of the garden. There is a small cabin that can be used for meetings in the summer.
Reading Voluntary Action
Reading Voluntary Action promotes strength within Reading’s voluntary and community sector (VCS) by providing information, access to resources, volunteer recruitment and training to people who work in or with charities, community groups and voluntary organisations.
RVA publishes a variety of online resources, including a directory of organisations, along with news and information.
Telephone: 0118 937 2273
The Silvers' Workshop
The Silvers’ Workshop is part of the men’s shed movement, a voluntary organisation for older men who would like to learn fresh skills, finding purpose and companionship. The shed in Hilcot Road is a friendly, welcoming place involving tools for wood and metalwork, and things often of more interest to men than women.
Telephone: 0118 959 9971
103rd Oxford Road Scout Group
No5 offers confidential listening to support children and young people, and those around them, through its free counselling service for those aged 10 to 25 in the Reading area.
Telephone: 0118 901 5668
Text: 07984 357551
BEAT Eating Disorders
BEAT Eating Disorders is a champion, guide and friend to anyone affected by eating disorders, giving individuals experiencing an eating disorder and their loved ones a place where they feel listened to, supported and empowered.
Helpline: 0808 801 0677
Youthline: 0808 801 0711 (for under 25s)
Berkshire Children, Young Peoples and Families Services
Providing care and support to children, young people and their families, Berkshire Children, Young Peoples and Families Services offers specialist children’s services, mental health and therapy.
Telephone: 0300 365 1234
Berkshire Talking Therapies
Problems such as anxiety, depression, stress and phobias are very common. Talking Therapies is a friendly and approachable service which helps people with these problems.
Telephone: 0300 365 2000
Emotional Health Academy
Helping children, young people and families find support for emotional well-being earlier, faster and more easily within West Berkshire.
Telephone: 01635 519018
Sport in Mind
Sport in Mind® is the independent Berkshire mental health sports charity formed in Reading in 2011 to use sport and physical activity to help aid the recovery of people experiencing mental health problems and encourage individuals to move their lives forward in a positive direction.
Telephone or Text: 07341 267740
Little Blue Book of Sunshine
Everyone sometimes feels down, worried or anxious. We all need to look after our mental health, so read this book (aimed at those under 20) whenever you’re feeling blue:
Time to Talk (West Berkshire)
Time to Talk (West Berkshire) provides free confidential counselling services to young people in need aged 11 to 25.
Telephone: 01635 760331
SANE provides emotional support and information to anyone affected by mental illness, including families, friends and carers.
Helpline: 0300 304 7000
MindEd is a free educational resource on children and young people’s mental health for all adults.
Free anonymous online chat for young people to discuss your mental health issues.
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.
Telephone: 116 123
Educational Resource: What is Emotional Health?
Newly diagnosed with Diabetes?
When newly diagnosed with diabetes, most people find themselves in a state of shock. However, being diagnosed with diabetes doesn’t prevent you from leading a ‘normal’ life and Diabetes UK has a vision of a world where diabetes can do no harm.
Diabetes affects more people than any other serious health condition in the UK.
Telephone: 0345 123 2399
Berkshire Diabetic Eye Screening Programme
All patients aged 12 and over, with a diagnosis of diabetes should participate in the diabetic eye screening programme. This is the best way to ensure that risk of losing your sight is managed. Patients who have had bariatric surgery or no longer show the symptoms of diabetes should still attend for screening.
Telephone: 0300 365 3937
Website: Berkshire Diabetic Eye Screening
Further information: Sick Day Rules
Berkshire Foot Care Service (Podiatry)
It’s especially important to look after your feet if you have diabetes. Diabetes can reduce the blood supply to your feet and cause a loss of feeling. This can mean foot injuries do not heal well, and you may not notice if your foot is sore or injured.
Berkshire Foot Care Service can help you treat and manage conditions and diseases that affect your foot and lower limbs, helping you stay mobile and prevent any future complications.
Living with Diabetes
To find out about living with Diabetes please visit the NHS Choices website.
Alana House Women's Community Project
Alana House in Reading and West Berkshire uses a holistic approach to support women by empowering them to take control of their lives, make informed decisions and improve their life chances.
Telephone: 0300 456 4800
Berkshire Women's Aid (BWA)
Berkshire Women’s Aid (BWA) works throughout Reading, Bracknell and Wokingham, and is affiliated to the Women’s Aid Federation of England (WAFE).
BWA provides advice, support and refuge services to victims of domestic abuse and provides information and education on the subject to make the case for effective action against domestic violence, intimidation and psychological abuse and for policies that support victims of abuse.
Helpline: 0118 950 4003
Oxfordshire / West Berkshire Helpline: 0800 731 0055
Freephone 24 hour National Domestic Violence Helpline: 0808 2000 247
Police (non emergency): 101
Victim Support: 0808 168 9111
Kiran Asian women’s aid: 0208 558 1986
Men’s advice line: 0808 801 0327
LGBT helpline: 0300 999 5428
Elder abuse: 0808 808 8141
Childline: 0800 1111
Karma Nirvana - Honour-based Abuse
Karma Nirvana is an award-winning British Human Rights Charity supporting victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality.
Telephone: 0800 5999 247
If you are in immediate danger call 999.
National Centre for Domestic Violence
The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.
Telephone: 0800 970 2070
SOURCE - Young People's Drug & Alcohol Service
SOURCE is Reading’s Young Person’s drug and alcohol service, working with young people under 18 years old or up to 25 if they are vulnerable adults or have LDD. SOURCE also offers family work support for clients.
Telephone: 0118 901 5666
IRiS Reading is an adult alcohol and drug treatment service available to anyone over the age of 18 who lives in Reading, with support services available for family members of drug and alcohol users.
Telephone: 0118 955 7333
Swanswell is a national alcohol and drug charity which helps people change and be happy. Swanswell has an office in Newbury where there are drop-in clinics from 9am to 7.30pm on Mondays, and until 5pm during the rest of the week.
Telephone: 020 8335 1830
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 917 7650
Talk to Frank
If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.
Telephone: 0300 123 6600
Age UK Reading
Every day Age UK Reading provides vital services, information and support to thousands of older people of all ages and backgrounds. A free befriending service is provided in Reading and West Berkshire. Dedicated and caring volunteers visit clients in their own homes or speak to them on the phone to help break the cycle of loneliness.
Telephone: 0118 950 2480
Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.
Telephone: 0800 888 6678
Living with Arthritis
Find out more about managing pain and fatigue, how healthy eating can help your arthritis, how to manage work and arthritis and the impact exercise can have on your arthritis. If your child has arthritis find out what help and support is available for you and your child.
Alzheimer’s Society UK is currently recruiting volunteer befrienders in the area. Get in touch to find out how you can make the most amazing difference to somebody living with dementia.
Royal Berkshire Maternity Services
The Royal Berkshire Hospital has a range of Maternity Services available to residents in Berkshire.
Telephone: 0118 322 7296
Planning your Pregnancy
If you’re planning on getting pregnant, you can improve your chances of conceiving and having a successful pregnancy.
Berkshire MS Therapy Centre
Centre staff aim to make life with Multiple Sclerosis easier. Whether you are newly diagnosed, or have lived with MS for a while, the centre can help with specialised treatments within an understanding, supportive community.
Telephone: 0118 901 6000
Volunteers are trained to confidentially offer emotional support, information, help to access specialist services and help to get financial support. This may be in person, by phone or email.
National helpline: 0808 800 8000 (9am-7pm, Monday to Friday except bank holidays)
Berkshire Sexual Health Services
Berkshire Sexual Health provides a range of services throughout Berkshire including contraception, STI checks and relationship advice.
British Pregnancy Advisory Service - Reading
BPAS (British Pregnancy Advisory Service) cares for women with an unplanned or unwanted pregnancy.
Telephone: 03457 30 40 30
The Florey: Sexual Health
The Florey Sexual Health & Contraceptive Services clinics will provide you with accurate information, confidential care and support for all aspects of your sexual health. The full range of sexual health services is offered, including testing for and treatment of sexually transmitted infections (STIs) and contraception.
Telephone: 0118 322 7202
Address: Royal Berkshire Hospital, 21a Craven Road, Reading, RG1 5AN
NHS Sexual Health Guide
Everything you need to know about sexual health, including contraception and STIs.
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Sexual Health Helpline
The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9:00-20:00.
Telephone: 0300 123 7123
Smokefreelife Berkshire is a free service from Solutions 4 Health serving Reading, Slough, Windsor, Bracknell and Maidenhead, West Berkshire and Wokingham offering support that works.
Telephone: 0800 622 6360
Text: Quit to 66777
Quit With Help
Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.
Get Berkshire Active
Getting more people, more active, enjoying the benefits of more and better sport in Berkshire.
Reading Walks Programme
Reading Walks community walking scheme is aimed at getting more people in Reading walking. This scheme is a great way to meet new people, improve your health and get to know your local community.
Website: Walking for Health
Telephone: 0118 937 5192
You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.
Meetings, online or a little bit of both. Weight Watchers has got options and support, whatever your lifestyle.
Want to get more active?
Get help and advice from NHS including 10-minute workouts, 12-week fitness plan, running and cycling for beginners and much more.
Am I a Healthy Weight?
Calculate your BMI using this NHS Tool