Appointments

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Urgent appointments for today or tomorrow

If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.

If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.

How to book

Telephone: 0118 959 0257

Extended Access

We also have extended access available. See our Out of Hours information.

Book a Routine Appointment

Online appointments are currently only available for patients aged 16 and over.

Ways to book

1. Request an appointment online

2. Telephone: 0118 959 0257

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Please be aware that our GPs will always call to assess the home visit request first.

If you need a home visit, you can help us by calling reception before 10am.

After 10am it is harder for the doctor to fit the visits into the middle of the day, and it may have to wait until the following working day.

Telephone: 0118 959 0257

Home visits can only be offered to patients who are housebound or too ill to come to surgery. Home visits are an extremely inefficient way for doctors to see patients (it takes about four times as long, and little medical equipment is available), so we always encourage patients to do everything they can to come to us (eg. using a taxi, or a neighbour, for a lift).

We try to arrange visits as early as possible in the day so that any admissions to hospital can be avoided late on. Late admissions create pressure on the Royal Berkshire Hospital and likely delays for the patient.

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

1. Telephone us on 0118 959 0257.

2. Cancel using our online services

Out of Hours

Enhanced Access

Western Elms and Circuit Lane work together to offer our patients additional appointments in the evenings and weekends.

These appointments can be telephone calls, face-to-face, video calls and visits, covering one surgery up until 8pm Monday to Friday. We also work out of one of the surgeries on a Saturday morning, please check when you make your appointment as we do fluctuate this based on need.

Saturday: 8:30am to 12:30pm by appointment only

Ask at reception for enhanced access information

Life Threatening

Call 999 or go to A&E now if:

you or someone you know needs immediate help
you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

If you are deaf, call 999 BSL

Urgent But Not Life Threatening

Visit an urgent care centre if:

You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

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