Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Stay well this Winter
13/11/2019
Open Meeting with Reading & West Berkshire Carers Hub
10/10/2019
WE NEED YOU!
03/10/2019
Patient Participation Group Meeting Dates
03/10/2019
Flu Clinics
27/09/2019
Flu
18/09/2019
Clinical System - National Problem 02.09.19
02/09/2019
Clinical System
09/08/2019
Open Meeting with Talking Therapies - Wednesday 7th August
11/07/2019
Drop in clinic 16th & 23rd July
10/07/2019
Appointments & Saturdays
24/06/2019
Entrance to building
21/06/2019
Telephones 14.06.19
14/06/2019
Family Planning Drop in Clinic - Tuesdays
11/06/2019
Welcome..
04/06/2019
Internet Problems
03/06/2019
Family Planning
28/05/2019
Incident on Oxford Road
23/05/2019
Happy Wednesday!
22/05/2019
Farewell...
21/05/2019
Weekend!
17/05/2019
Patient Wifi
16/05/2019
Surgery Closed
15/05/2019
Surgery Closed
10/04/2019
Family Planning Walk In Clinic
19/03/2019
Hay Fever
07/03/2019
PPG Meeting Dates 2019
23/01/2019
Family Planning Walk In Clinic
15/01/2019
Stay well this winter
16/11/2018
Find out about changes to NHS prescribing guidelines
19/10/2018
Extended GP access during evenings and weekends
25/09/2018
Patient Car Park
25/04/2018
New Patients
12/01/2018

Western Elms Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

Western Elms Surgery

News

Western Elms Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Western Elms Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):